Privacy Policy

1. Introduction

NeuraNPC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered NPC engine service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company)
• Payment information (processed securely through third-party providers)
• API usage data and logs
• Support correspondence and feedback

2.2 Automatically Collected Information

• Usage statistics and analytics
• IP addresses and device information
• Browser type and version
• API request logs and error reports

2.3 Game Data

When you use our API, we process game dialogue, NPC data, and player interactions to provide our services. This data is used solely to operate and improve the NeuraNPC engine.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Respond to support requests and communications
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud or abuse
• Send important service updates and announcements
• Improve our AI models and algorithms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in operating our services (e.g., hosting, analytics, payment processing)
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. API logs and conversation data are retained for 30 days unless otherwise specified in your plan. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Object to certain data processing activities

To exercise these rights, contact us at privacy@neuranpc.com

8. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, analyze traffic, and improve user experience. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: